Download
Click the Windows download button above and save the support application to your computer.
Official Those Computer Guys Remote Support
Let’s get you connected.
Download the secure support application, run it, and provide the displayed ID to your Those Computer Guys technician.
Windows 10 & 11 • Secure technician-assisted connection
You stay in control
Access begins only after you approve it.
Your technician cannot access your computer until you accept the connection request on your screen.
Simple remote support
Three steps. No guesswork.
Follow these steps while you are working with a Those Computer Guys technician.
Run
Open the downloaded file. Windows may ask you to approve or install the application before it starts.
Connect
Give your technician the displayed ID, then click Accept when the connection request appears.
Before you connect
Were you expecting this support session?
Only download or run remote-support software when you are actively working with a Those Computer Guys technician. We will never ask you to grant remote access because of an unsolicited pop-up, unexpected email, or cold phone call.